Good Customer Services Leads to a Thriving Business

Whether you’re a small business owner or a big business manager, the nuts and bolts of success comes down to customer service. Outstanding service rewards a business with repeat customers while poor service alienates them. Think of this mantra: “If you don’t take care of your customers, trust the competition to.” That said, let’s take a look at some tips to enhance your customer service.

Get to know a little about your customers. By getting to know who you provide a service to or a product for, you help inspire loyalty and loyalty keeps customers coming back. You don’t need to be intrusive, but by remembering a few of your customer’s concerns, you’ll leave them with a good feeling and good feelings generally lead to repeat business and recommendations from your customers.

For example, if you run an automotive shop, learn your customer’s names. If you have a family with small children and they depend on their car being in good shape, make that concern yours. If you have a cookie business, get to know what type of cookies your customers like. Smile. Be pleasant and approachable. It’s the little things like smiles that customers remember.

The next thing to remember is to provide “true” customer service. Sadly, in today’s hustle and bustle world, service itself has almost become cliché. Be creative – customize your service. If you can, personalize your service. By taking an extra step you’ll leave your customer satisfied. Keep in mind one type of service might not be suitable for your diverse base. For example, if you feature home delivery, several customers might appreciate that because they’re handicap and it’s hard for them to get out, however you might have customers who like to window shop and hold their items as they peruse. Offer a discount for a second purchase item or an additional in store percentage off.

Next, be honest with your customers. If you try to be dishonest and the customer finds out, you can say a permanent goodbye to them. If you buy something wholesale, pass on a savings. Don’t try to sell an item out of date at a regular price – put it on discount if you can and be honest about the reason why. Honesty goes a long way with customers.

Do your best to educate your staff. You want them to be as concerned about the customer as you are. It’s easier on a small business scale, but even if you have a larger business, communicate to your managers and supervisors to instill that in your staff. Say you own the local fix-it shop. Have staff be aware of what you sell, what the customers might be looking for and if the staff member doesn’t know the difference between a tire patching kit and rubber cement, have that staff member find out. By being genuine and honest with a good attitude, that staff member will give good customer service.

Lastly, keep in mind the mantra, “The customer is always right.” Act serious and concerned when a customer brings a compliant to you. Do your best to calm an angry or upset customer with your listening skills. Even if the customer is wrong, take into consideration compensating the customer, despite the loss so as to keep the customer’s repeat business. Remember there’s nothing worse than a “silent complainer.” That’s the customer who walks out without saying another word knowing that he or she won’t frequent your business again. Not only that, they’ll recommend to family and friends that they stop their patronage as well.

Always try to take care of your customers. They’ll take care of you by going back and giving you glowing recommendations.

Best Boxes For Packaging Your Cookies

There is something about every cookie that makes it mouth-watering. It is not just about the product itself, but the packaging style that makes them unique. People that have bakery businesses know what it means to have good packaging for their products, and that is why when they choose the best when it comes to packaging their cookies. Customized bakery boxes are used widely in the bakery industry. They are preferred, due to the attractive and unique quality they offer to cookies. A lot of people love eating cookies, there is no doubt about that. With a lot of competition in the market today, getting your products easily noticed and popular can be very tasking.

For you to move your cookie products to the heart of consumers; you would require some level of creativity and innovation. This is true because, all other products that are in the same line of business with you are doing the same thing. Think of something you know consumers will appreciate. Is it the style of the customized cookie boxes or the color? Questions like this will bring you closer to how you can get the best for your brands. Also, look at what others are doing; check their designs, color and their trend of packaging. All these are important if you must compete favorably with other brands in the market.

You can customize your cookie boxes to have some partitions inside. This act as extra protection for your cookies. When consumers see how organized your products are, they will definitely come for it again. What makes food items like this special is their freshness. When you eat them in their fresh state, you would appreciate them the more. Cookies should be stored in boxes that can allow it to stay fresh for a longer time. Customized cookie boxes are made special to protect cookies from getting tampered by moisture.

Cookies can also be presented to loved ones on special celebrations. That is what most people do. They obtain neatly customized cookie boxes, put cookies in them and send to people who are valuable in their lives. No one can resist the beauty and attractiveness of these boxes. You can also present these gifts for special celebrations like birthdays, Christmas or others. The idea is just to make someone happy and at the same time, enjoy their cookies. The design, color as well as style all compliment the product. When you present cookies in these boxes as gift to someone, you also express your affection to that special person.

So whether you run a small or big cookie business; if you want your brand to grow, you should start looking for new innovations to your packaging. The good news is that you do not have to be the one to do the designing yourself. There are experts, who are prepared to help you achieve your desire. Get customized cookie boxes today and increase the acceptability of your products.

Marketing Ideas For Small Businesses

How do you get the word out about your business? Whether it’s services or product, you’ve got to drive customers your way. Marketing plays a very important part in driving clientele to check out what you have to offer. Traditional ideas include advertising flyers, billboards, and radio and TV ads, however traditional ideas might not be achievable when your business simply can’t afford it. Let’s take a look at some less traditional marketing tips that can be just as effective as traditional ideas.

First, show that you’re committed to service. Set a realistic deadline, but factor in an extra day. Strive to deliver your product the day before you promised it. Clients are usually happy to get their product ahead of time and will use you again.

If you can, offer a gift basket with either your product or a coupon for a service. Have clients drop their business card in a bowl or take names online at your website. Have a drawing once a month. Also, if you can, work in gift baskets on lesser known themes such as St. Patrick’s Day or National Secretary Week.

Establish a catalog, one hard copy and one online, highlighting your product or services. Get your friends and family to pass it along. Word of mouth is inexpensive and nothing means more to a potential client than a glowing recommendation from someone they know.

Make yourself available after hours. By revamping your work schedule to take calls at night, you could double your income. Nine-to-five workers come home and are looking to take care of their errands or personal business in the evening hours. By being available at later times, you open yourself up to a range of clients you might not have had before.

Have your business accept credit cards. Offering payment options attracts clients and the payments are prompt.

Instead of taking a potential client out to lunch, try breakfast. It’s usually less expensive and most clients appreciate the invitation to have a meeting with you.

Remember a smile and a positive reminder go far. Take a coffee drive through – most baristas service you with a smile and leave you with a friendly, “See you tomorrow.” Good service is marketing in itself.

Keep in mind quick service leads to happy customers and increased profits, but don’t skimp on your product or service. You might want to tailor marketing for slower days. For example, if you’re a car wash business and Wednesdays is usually a slow day, offer fast service.

Remember most customers usually take their small children with them. If you’re a quick car oil lube business for example, you might want to set up a place for children with a TV, table, toys, or coloring books. This helps to keep the kids entertained while their parents can take care of business.

Do a little extra. If you’re a cookie business, set out a dish of cookies for customers to nibble on. If you provide a service, offer a tip the customer might find useful. Word of mouth marketing ideas can be as effective driving traffic to your establishment as traditional marketing and less expensive. Not only that, it leaves your customer feeling like they’ve been personally taken care of and that leads to repeat business.